Cross Li (They/Them) 

Burnaby, BC | CrossLi1996@outlook.com 

EXPERIENCES  

Arts & Culture Administrator, Contract, Pride in Art | Vancouver, BC

August 2025 – December 2025 

• Assisted the Artistic Director with planning and executing SUM gallery events, programs, and promotions. 

• Liaised with community partners, such as VIFF, to create cross-promotions and ensure contract fulfillment. 

• Supported front-of-house gallery operations by monitoring visitor flow and ensuring public spaces were welcoming, accessible, and presentable, and that artworks were safe and undisturbed. 

• Maintained the organization’s social media presence by creating content and analyzing data based on targeted audience, keyword search, and general trends.  

• Conducted monthly banking reconciliations by collecting, labelling, and tracking invoices and receipts to ensure financial accuracy. 

Digital Navigator, Contract, S.U.C.C.E.S.S. | Richmond, BC                        

September 2024 – March 2025 

• Provided front-line administrative support, managing client inquiries via phone, email, and in person. 

• Organized and delivered workshops, including resource binders, training guides, and PowerPoints. 

• Maintained accurate client records and program data using IRCC’s OCMS system and Excel tracking tools. 

• Coordinated volunteers for event logistics, ensuring smooth presentation of digital literacy workshops. 

• Managed confidential information and contributed to monthly reporting and program documentation. 

UX/UI Design Intern, Contract – Moment Studio | Remote

September 2022 – September 2023 

• Coordinated client interviews and feedback sessions, supporting project timelines and workflows. 

• Conducted research and analysis to inform design decisions and align with industry best practices. 

• Collaborated with a diverse group of team members and clients to refine project outcomes through iterative feedback with intercultural and accessibility practices in mind. 

• Streamlined client collaboration by effectively corresponding via email and visual feedback meetings to align with the client’s vision while gathering actionable feedback for continuous improvement. 

Customer Experience Agent – Indochino Inc.| Remote  

September 2021 – July 2022 

• Collaborated with operations teams to streamline and improve the quality of the customer’s experience. 

• Troubleshot investigated various customer questions, utilized customer-centric solutions to address inquiries from point of purchase to delivery, and fostered high satisfaction. 

• Maintained the company’s Excel spreadsheet tracking promotions, inventory, and shipping progress to promote clear and up-to-date information across the customer experience department. 

• Demonstrated professionalism and adaptable interpersonal skills through phone, live chat, and email correspondence with customers, resulting in customer retention during promotional seasons. 

• Prepared invoices accurately and processed necessary tailoring reimbursements and refunds to promote high order efficiency for large wedding parties with a tight deadline to receive garments. 

Audio Editor, Contract – Unmortal Podcast | Vancouver, BC

August 2020 – August 2021 

• Developed and maintained a filing system for raw audio assets to streamline file management.  

• Delivered high-quality editing results with strong attention to detail, optimizing final audio edits’ quality. 

• Employed collaborative feedback sessions with production team members and aligned efforts toward a cohesive and impactful product for the audience. 

Line Cook & Keyholder – Stan’s Pizza Joint | Burnaby, BC

November 2019 – July 2020 

• Ensured customer retention and satisfaction by delivering exceptional customer care, resulting in heightened customer satisfaction and a positive dining experience. 

• Coordinated with wait staff for efficient quality order fulfillment through task prioritization. 

• Practiced routine inventory auditing process with a focus on optimized accurate ingredient tracking. 

Assistant Intern – Or Gallery and Bookstore | Vancouver, BC

May – August 2019 

• Managed and organized archival gallery records, files, and bookstore inventory in Microsoft Excel and the internal inventory system, ensuring accuracy and accessible information retrieval. 

• Curated relevant research materials, presentations, and insights to aid the gallery team in enhancing upcoming exhibitions for guests from diverse or multi-barrier backgrounds. 

• Utilized multimedia documentation techniques, such as photography and video recording, to showcase gallery events for online archives. 

• Promoted gallery events, new products, and upcoming exhibitions through social media, enhancing community engagement and increasing event attendance and participation. 

VOLUNTEER  

Gallery Host & Various Roles – Queer Arts Festival | Vancouver, BC 

June 2024 – June 2026 

Event Support & Equipment Room Support – VIVO Media Arts Centre | Vancouver, BC

June 2024 – Present 

EDUCATION & TRAINING  

Be There Certificate – Jack.org | Born This Way Foundation

Issued July 31, 2024 

Emergency First Aid – St. John Ambulance | Burnaby, BC

Expiries June 22, 2027 

Comprehensive Microsoft Excel– Udemy

Issued June 9, 2024 

Professional Diploma in Office Administration Management – Udemy

Issued June 9, 2024 

Foundations of Service Quality – Super Host | go2HR 

Issued June 7, 2024 

Serving It Right – Responsible Service BC| Burnaby, BC

Expires December 21, 2027 

Bachelor of Fine Arts – Simon Fraser University | Vancouver, BC

Graduated Fall 2019