Responsibilities
- Participated in Performance and Quality Improvement (PQI) initiatives by collecting and analyzing service delivery data, identifying trends, and contributing recommendations that enhanced program efficiency and client outcomes.
- Managed incoming client inquiries via phone, email, and in-person visits, demonstrating excellent customer service and organizational responsiveness.
- Provided one-on-one digital literacy training and technical support to underserved community members, helping over a hundred individuals gain essential digital skills.
- Maintained internal tracking systems (e.g., CRM or spreadsheets), generating reports on service usage, demographics, and outcomes for management and funders.
- Conducted and designed workshops on topics such as cybersecurity, online job searching, telehealth access, and basic computer skills.
- Developed and maintained resource guides and digital training materials tailored to the local community’s needs.
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